Now analyzing calls in real-time

AI that reviews every call
so your team doesn't have to

CallIQ analyzes every customer call in real time — flagging issues, triggering escalations, and giving your team the answers they need before anyone has to ask.

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app.callinsightsiq.com
CallIQ Dashboard — call list with sentiment tracking, categories, and agent details
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Calls analyzed monthly

0%

Categorization accuracy

0%

Reduction in escalations

Capabilities

Intelligence that was always in your calls — now visible

AI Call Summaries

Every call transcribed, categorized, and summarized automatically. Caller reports a billing issue? The summary, resolution status, and next steps are in your inbox before the agent hangs up.

Smart Insights

Daily and monthly intelligence reports surface patterns, anomalies, and automation opportunities you'd never find manually.

Automated QA

Agent misses a disclosure or skips a verification step? CallIQ flags it instantly and notifies the supervisor. 100% of calls scored — no sampling, no guesswork.

Conversational Agent

Ask questions about your call data in natural language. Get instant answers, trends, and drill-downs without writing a single query.

Sentiment Tracking

Caller frustration spikes mid-call? CallIQ detects it in real time. Managers get alerted to at-risk conversations so they can intervene — not find out after a bad review.

Multi-Queue Analytics

Filter and compare across queues, agents, time ranges, and outcomes. Surface the patterns hiding in your operation at scale.

How It Works

From raw audio to
actionable intelligence

Connects to any major telephony provider in minutes — no agent-side changes needed.

01

Every Call, Analyzed

Each call is transcribed, categorized by intent and outcome, scored for quality, and summarized — all within seconds of hanging up.

02

Triage & Escalate Automatically

Urgent issues get routed, QA failures get flagged, at-risk callers get tagged. No one has to watch a dashboard — the system acts on its own.

03

Act on the Intelligence

Daily reports surface patterns, coaching opportunities land in managers' queues, and automation candidates are quantified so you know exactly where to invest.

CallIQ — call detail with resolution, follow-up context, and summary
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CallIQ Smart Insights — automation opportunities and executive summary
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Insights

Your calls, distilled into
executive clarity

CallIQ doesn't just summarize — it thinks. Daily and monthly intelligence reports surface automation opportunities, flag recurring issues, and quantify exactly how many agent hours you could save.

Executive summaries generated automatically each month
Automation potential scored and quantified in saved hours
Key findings ranked by impact, not just frequency
We went from reviewing 3% of calls to having every single call analyzed overnight. Our QA team now coaches instead of audits.

Sarah Chen

VP of Customer Experience, Meridian Health

Start listening
smarter

See what CallIQ uncovers in your first 1,000 calls. No credit card, no commitment — just clarity.

Request a Demo